VOL 21 ISSUE #2

Last year’s Astec Advanced Customer Schools sold out fast—and for good reason—the sessions provide a unique combination of lectures and hands-on simulators for the ultimate learning experience.

Astec announces the dates for the 2017 Advanced Customer Schools. Six weeks of schools are available, and customers can choose from the following sessions:

  • January 9–12
  • January 16–19
  • January 30–February 2
  • February 6–9
  • February 13–16
  • February 20–23
 
The 2017 Astec Advanced Customer Schools are all about getting to zero service calls.
 

New for 2017

2017’s schools offer translations for French speaking students during the January 30–February 2 and February 6–9 sessions and translations for Spanish speaking students during the February 13–16 and February 20–23 sessions.

Astec offered three registration periods for the 2017 schools. Registration for international attendees started September 19, 2016, and ran through September 23, 2016. For customers looking to attend a January session, registration opened September 26, 2016, and ran through September 30, 2016. Registration for February sessions ran from October 3, 2016, through October 7, 2016.

Three Control Classes

This year will mark the first time three different controls classes will be offered, whereas in previous years only one has been available. “There’s been a lot higher demand. We have some people that come in and they have one system, but they don’t have the other. In the past, students had to go through that one class. Now, students can choose which controls class they want to attend,” said Michael Holbrook, Astec’s customer schools coordinator. Another change for 2017 will be the number of seats per session: “We’re going to try to put in 85 people per week this year, whereas the usual number is 80.”

The 2016 Astec Advanced Customer Schools sold out in only one day, marking a major accomplishment. “We had sold out in 7½ hours. That’s the first time we’d ever done that,” said Holbrook.

Astec Advanced Customer Schools instructors include Astec engineers and service technicians with decades of field experience. These instructors will teach hands-on maintenance and troubleshooting techniques to help attendees learn to fix problems quickly and efficiently.

2017’s Advanced Customer Schools are all about “Getting to Zero Service Calls.” Holbrook explained, “The service department takes a lot of phone calls—mechanical issues, computer issues—so through our training program, we’re hoping to minimize the service calls. When personnel receive the best in training, the plant experiences more uptime, more productivity … that’s the goal.”

During breakfast, lunch, and special dinner receptions, students will have the opportunity to meet with fellow students and instructors, among additional networking opportunities.

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